Our Process
Customization
All programs are tailored specifically to the client organization through client interviews, site visits, feedback from managers and colleagues and participant self-assessment. Course Notes: All key concepts are explained in outline form in participant notebooks for tracking during the session and ready reference later.
Action Models
Practical step-by-step communication processes for each critical course element are presented and discussed. Model steps are outlined on cue cards for on-the-job desk reference.
Demonstrations
Participants are shown, or listen to, tapes of simulated situations where the action models are applied. Company managers participate in these tapings.
Cases
Case studies are distributed. All case studies are developed in close collaboration with line managers to reflect real and typical scenarios that are encountered by program participants.
Taping
In private small groups, matched pairs conduct skills-practice sessions using the appropriate action models.
Debriefing and Coaching
Each simulated discussion is debriefed. Many client organizations enrich the feedback, and refresh past participants, by enlisting alumni coaches to join the small groups.
Feedback
At the end of the workshop, participants write their reactions to the program. Comments are collated into executive reports, tracking attendee satisfaction and providing ideas for program improvements.
Certificates
Participants receive recognition for their attendance.
Follow Up
Post seminar follow-up may involve refresher classes, on-site observation and feedback, team meetings, and one-on-one coaching.
Our Workshops
Kenyon Trede provides full service business consulting through tailored workshops. We focus on client relationship management, negotiation skills, performance management, and managing client expectations.
Contact Us
914-631-4186
kenyontrede@gmail.com
259 Hunter Avenue
Sleepy Hollow, NY 10591-1316
